You can answers to frequently asked questions below. If your question is not mentioned here, please contact our customer service
The product
1 - What quality is the wallpaper?
The wallpaper that we use is class A double-layered non-woven wallpaper. This means that it is not the wallpaper that has to be pasted, but the wall. So you can forget the hassle with the wallpapering table. The material is washable, and can be removed again easily, even after years. |
2 - Does the wallpaper come with instructions?
Yes. The wallpaper comes with instructions in 6 languages. |
3 - My wallpaper is damaged or unsatisfactory in some other way. What should I do?
Immediately after receipt, and before you start hanging the paper, please check whether the packaging and the wall paper are intact, or if there is any damage or defect. If something is not right you can return the roll(s) free of charge in the original packaging. We will send you a new roll or rolls by return. To do this, use the following procedure: Click here to announce your return shipment. Enter your details and the order number and the reason for the return shipment (damaged wallpaper, damaged packaging, wrong type) and click on Send. Then put the rolls back in the original packaging and send them to our return address which is on the bottom section of the packing note. There is no need to put postage on the package. For the sake of completeness, here is our return address: Scrapwood Wallpaper 228 Park Ave South #42701, New York, NY 10003. |
4 - When do I need to seal the wall?
You only need to seal the wall if it is very porous or absorbent. For example for new walls or newly plastered walls which have never been wallpapered or painted before. If water from a wet sponge disappears into the wall, then it is too absorbent. You can pre-paste by diluting the paste (that you use for wallpapering) with extra water. Apply this at least 5 hours before you plan to wallpaper the wall. |
5 - Are the joins coming apart?
Joins almost always come apart because too little paste was applied to the edges. Because these are the most sensitive areas to drying out during the waiting process (on average 5-10 minutes), they need the most paste. Some parts of the edge are very easy to forget. If ordinary paste doesn’t solve the problem, you can use edge or seam adhesive. These are stronger ready-made pastes. |
6 - Can I put non-woven wallpaper up using a different adhesive?
If you don’t use adhesive specially recommended for non-woven wallpapers, then you need to use a sufficiently heavy-duty adhesive. |
7 - Can I also put non-woven wallpaper up by pasting the paper instead of the wall?
It’s feasible, but we advise against it. |
8 - Do wrinkles in the wallpaper go away?
It is normal that after hanging wallpaper, a few bubbles remain. Provided that the wallpaper was rubbed on properly, usually they go away within a week. |
9 - Can I paste new wallpaper over existing wallpaper?
| Het product | |
If the wallpaper is firmly attached and is even in appearance, you can. Make sure that you do not lay an edge over an edge underneath. Our advice is always to work with a bare wall. With non-woven wallpapering, that always gives the best results. |
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Payment
10 - What does delivery cost?
Shipping is $ 25.00 |
11 - Do all amounts include VAT?
All amounts include VAT. |
12 - How can I pay?
You can pay via MasterCard, Visacard, AMEX, PayPal. |
Deliveries
13 - What are the lead times?
Lead times are 3 to 6 days. |
14 - How do you deliver?
Your order will be delivered via UPS. We ask you to sign for delivery. After the ordering process, you will receive a track & trace number from UPS. |
15 - Do you also deliver internationally?
Yes we do on a daily basis! |